CableMatch LLC customer terms
## What you buy
CableMatch supplies a supported connection or replacement-cable answer on the CableMatch website or to your connected AI assistant. The personal offer is **$2 USD for one supported answer**. The company offer is **$10 USD for 30 supported answers**. Your checkout identifies the offer you are buying and the total before you agree. The advertised $2 and $10 prices are final totals; checkout will not add a charge above the stated total.
We check a cable you already own before recommending another. A supported answer may explain how to use your existing suitable cable, with no new cable purchase. The service fee pays for the supported answer, not a physical cable. It includes the applicable setup, cable assessment, supporting evidence, limitations, relevant wired troubleshooting and available product links when a different cable is justified. Multiple product options in the same answer count as one answer. Physical cables are purchased separately from the retailer.
The connection flow supports only the exact configurations covered by our reviewed vehicle, phone and data-port evidence, or a setup where you explicitly confirm that this same phone previously used the chosen CarPlay or Android Auto system over USB data in this same car and port. The narrower replacement-only option remains available. Wireless projection while the phone charges does not establish USB-data operation. We ask about missing equipment or port details rather than assuming compatibility. A specification-based match is not manufacturer certification, a diagnosis of a fault, physical testing of your setup or a guarantee that disconnections will stop. A cable cannot add a missing projection system to your car. A satisfactory wired connection can be the final solution; wireless help is optional and only supplied when requested.
We check the details before offering checkout. An unsupported question or a request for more information is free. A recent eligibility check is not a promise of future retailer stock or that every later question will qualify.
## Payment and answer use
Square processes purchases for this release. Earlier Stripe purchase records retain their original provider, amount and accepted terms; they are not converted into Square purchases.
A person or business funds the account. You must confirm before using a credit on the website; your assistant also needs your permission before using one. Lookup access does not authorize a card purchase or buying a cable. There is no subscription or automatic top-up.
Credits become available after payment verification. A checkout success page alone does not prove payment. The account is charged one credit when CableMatch saves and releases an eligible supported result to you on the website or to your authorized assistant. This records service fulfillment; it does not establish that a human read the result or bought a cable.
Clarifications, unknown or unsupported results, invalid requests and service errors do not consume a credit. Acknowledging that wired projection already works does not consume a credit. An exact retry using the same operation key and details returns the saved result without another debit. Follow-through for a paid connection answer uses no further credit when your assistant retains the original paid answer reference, account, offer and setup; this includes reporting a connection result and requesting optional wireless guidance, even when no credits remain. A different setup or a new paid request can be a new paid operation. Your assistant should retain the original reference and request free follow-through rather than start another paid lookup for each troubleshooting message. Follow-through remains subject to valid account access and nonreversed payment. Contact support if you cannot recover a paid result.
Balances are separate and cannot be transferred between offers or people. Company staff accounts sharing a balance are not offered. A further purchase requires a separate checkout and approval; no repeat purchase or top-up is automatic. The current ledger has no scheduled credit expiration; service closure is addressed below. This does not promise indefinite hosting of saved answers.
## Retailer choices
You may tell your assistant that you prefer Amazon delivery or local pickup. The present catalog provides Amazon product links. Local-store stock, pickup reservations and retailer prices are not verified by this release. Retailer checkout determines the actual price, availability, shipping and physical-product return terms. CableMatch does not sell or ship the cable.
Current links have no verified commission arrangement. If an approved affiliate link is offered later, its commission disclosure must accompany it. The service fee pays for the supported answer independently of a retailer purchase.
## Refunds and billing help
**Company offer, approved policy:** If the pack is completely unused, request a full $10 refund at cablematch@gmail.com within 14 calendar days of purchase. Completely unused means no eligible paid answer was consumed. Free interactions and exact retries do not count as paid use. The refunded pack is canceled without deducting a processing fee.
**Personal offer, approved policy:** If the single answer is completely unused, request a full $2 refund within 14 calendar days of purchase. If payment succeeds but CableMatch cannot fulfill the supported answer, contact support for a full service refund. That nonfulfillment remedy is not limited by the voluntary unused-purchase window.
Using a paid answer does not qualify for a blanket satisfaction refund or a refund simply because you decide against buying a cable. For either offer, contact us about an incorrect charge, an inaccessible paid result or a service problem. We will review the issue and correct the charge or provide an appropriate refund where warranted. The unused-purchase window does not limit that review or rights provided by applicable law.
Refund amounts follow the original purchase amount and accepted terms; this price revision does not reprice saved purchases. Refunds go to the original payment method. A full refund cancels the remaining credits from that purchase. We will report whether a refund is submitted, pending, completed or failed; bank processing can take additional time. Any tax component must be treated consistently with the actual payment and applicable requirements. No automatic refund process is promised.
## If CableMatch closes
If we permanently stop providing paid answers, we will refund the remaining unrefunded amount of a purchase that still has unused paid answers, even if you already used some answers in that purchase. We will use the original purchase amount, deduct no processing fee, and avoid duplicating refunds or other reimbursements already received. Contact support if the original payment method cannot receive the refund. We will distinguish pending, failed and completed refunds.
For a planned closure, we intend to give at least 30 days notice and keep existing paid results available during that notice where safely possible. Please save answers already delivered in your assistant conversation. If a paid result is inaccessible, contact cablematch@gmail.com for a verified review and an appropriate remedy. This is not a promise of a separate export feature or indefinite access. For an unexpected closure, contact support for the same refund and inaccessible-result review.
We intend to keep the support inbox available for at least 90 days after closure. This does not shorten an applicable legal deadline or remove an obligation to resolve a refund already owed.
## Support and information you provide
Contact **cablematch@gmail.com** with a short description and purchase or answer reference, if available. Do not send passwords, API keys, full card details, identification documents or entire customer conversations. A reference alone is not proof of account ownership; support must verify access before disclosing account records or changing access.
Supply only the connection details needed for the question. If an assistant extracts those details from a photo or connected profile, it should show you what it will send. CableMatch's lookup accepts structured details, not the original images. See the accompanying privacy notice for the records the service keeps.