CableMatch privacy
Prepared October 22, 2026 for the paid service. CableMatch LLC is the operator. Purchase-related sections apply when purchases are offered. This notice is separate from the public research-library notice.
Information used by the service
CableMatch uses the identity supplied by its sign-in provider to connect your account, permissions, purchases and credits. It keeps internal account identifiers and payment-provider references. The purchase record includes the selected offer and your acceptance of its terms.
You or your assistant send structured connection details and indicates where they came from and whether they are uncertain. The paid service accepts connection and replacement-cable questions, not original photos or entire chat histories. Details can include the vehicle, equipment, phone, software version, whether mobile data service is available, the port and cable, and your reported connection outcome. A paid connection answer saves its confirmed setup and original request reference with the answer so related follow-through can remain free and account-bound. Do not include names, addresses, license plates, vehicle identification numbers, passwords or payment-card details in a lookup. These are not needed for the match.
CableMatch saves operation references, request fingerprints, answer receipts and results. These let it return a paid answer after an interrupted connection, prevent a second debit for the same operation, explain credit use and investigate billing issues. Some saved results may reflect the connection details you supplied. It keeps payment and refund/dispute references to reconcile the correct purchase. Its notification inbox saves a small routing record rather than the entire incoming payment-provider event.
The purchase form asks you to declare your country and state. That declaration is linked to the specific purchase for sales reporting and review of tax obligations. A missing declaration is kept as unknown; a seller address, card detail or IP address is not substituted for your declaration.
If you contact support, the business email provider receives your email address and whatever you include. Send only information needed to resolve the issue.
If you contact support about your account or a purchase, the operator may retain the request category, relevant account and purchase references, dates, status and private response. An emailed case reference alone does not give access to account records. A request to close access, a refund request and a deletion request are handled separately.
Providers and recipients
Auth0 handles sign-in, and Render hosts the current pilot. Where email sign-in is offered, Resend delivers sign-in messages using CableMatch’s configured sender. Square is the processor for this release's hosted payment form and payments. Stripe remains the provider associated with earlier Stripe purchase and refund records; those records are not relabeled as Square records. CableMatch's purchase service does not collect a full card number through its own lookup or support form. Network providers may process connection information such as IP addresses and request timing; disabling an application access log does not establish that provider logs are absent.
Your authorized assistant receives the answer and receipt and may retain them under its own terms. Retailer links take you to a separate business with its own checkout and privacy terms. Contacting CableMatch does not remove copies already held by an assistant, retailer or other provider.
The paid service contains no advertising tracker or separate model-training pipeline. This is a description of the reviewed release, not a claim about every provider's data practices. Additional analytics, advertising or training use requires a fresh review and accurate notice before it is introduced.
Sign-in cookies
The purchase browser uses a necessary sign-in cookie lasting up to ten minutes and a necessary account-session cookie lasting up to fifteen minutes, sometimes less if the provider session expires earlier. These are separate from your assistant's renewable connection. Expired attempt and browser-session records are pruned when a new sign-in starts, not by a guaranteed periodic deletion job. Sign-in providers may set their own cookies.
A separate private privacy-response page uses temporary sign-in and response cookies. A response session lasts up to five minutes, or less if the provider session expires sooner. The page verifies access to a specific response; it does not restore purchase rights or reactivate a closed account.
Retention and requests
The paid service preserves account, purchase, credit, saved-answer and notification history. Those records are not automatically erased when a session ends, a purchase is refunded or access is disabled. A retained request fingerprint remains linked to an account and is not anonymous data. No instant account-erasure feature or fixed automatic deletion timetable is offered.
Email cablematch@gmail.com to ask about access, correction, closing access or deletion. Before disclosing or changing records, we need to verify the request concerns your account. Do not send identity documents or passwords by email. Some records may need to remain for an active balance, payment reconciliation, a dispute or a legal obligation. The response should explain what can be done, what must remain and why; it must not equate disabling access with erasing all data. Applicable rights must be assessed for the actual customer market.
On your choice to save a journey draft, this browser keeps your structured setup details and operation references on this device under an account-specific key. The draft does not contain payment-card details, sign-in keys or the full paid answer. Use Remove saved copy to remove that browser copy. This does not delete service records.